====

Eu percebí que alguns dos processadores AMD em caixa ("BOX") continham a "part number" impressa (por laser) no processador como um "part number" de bandeja ("bulk"). Então decidí lhes perguntar como eles honrariam a garantia caso um processador com "bulk part number" tivesse problema dentro do período de três anos (garantia dada àqueles processadores em caixa).

A resposta deles foi simples: basicamente a "part number" impressa à laser no processador em sí não importa porque eles controlam por número de série.

Para garantia, sugiro que guarde o selo da caixa ou do manualzinho por pelo menos três anos para certificar-se de sua garantia.

====== E-mails originais abaixo:

From: TECH.SUPPORT@AMD.COM [mailto:TECH.SUPPORT@AMD.COM]
Sent: Monday, August 25, 2008 2:04 PM
To: *** privado ***
Subject: AMD : {ticketno:[8200146890]}

Dear  ,
Your service request : SR #{ticketno:[8200146890]} has been reviewed and updated.
Response and Service Request History:
All AMD processors, whether Tray or PIB, have the same part number format etched on the processor. The determination on whether the processor is a Tray processor PIB processor is done by the serial number.

PIB processors would have a PIB OPN imprinted on the box, i.e. ADA4600CUBOX; however the processor would always say ADA4600IAA5CU whether it is a PIB processor or Tray. If you would like us to find out for you whether the processor you have is a Tray or PIB processor, please provide us with the serial number that is imprinted on the processor itself and we would happily assist you.

If you have a Tray processor that was packaged in a PIB box and the serial number on the CPU matches the box, please contact us at 408-749-3060 (North America) or +44-1276-803299 (European Union) for more assistance.
In order to update this service request, please respond, leaving the service request reference intact.
Best regards,
AMD Global Customer Care
_____________________________________________________________________________________________
This email is a direct result of your contact with AMD Global Customer Care and not part of a campaign.  There is no need to unsubscribe to this email as you will only be contacted again if you directly request another service from AMD Global Customer Care.
The contents of this message are provided for informational purposes only.  AMD makes no representation or warranties with respect to the accuracy of the contents of the information provided, and reserves the right to change such information at any time, with or without notice.
_____________________________________________________________________________________________

Original Text
From:*** privado ***

To: tech.support@amd.com
CC: 
Sent: 08/23/08 10:08:55
Subject: CPU-Support

Hello there,

I am a reseller and value-add(er).

It just came to my attention that you are BOXING tray units.

The box does have the right part number and the serial number does match the
processor in the box.

However, the part number laser-written on the processor is, VERY OFTEN NOW,
the tray part number.

Nobody saves the little manual or the box.

Are you guys going to honor the 3 year warranty when, AND IF ? big IF, the
processor fails within three yearswithout present the original box and/or
the little manual with the label?

I need this answer quickly as even the new PHENOM 9850 and 9950 are
presenting this problem (well, it is a problem when the customer searches
for the part number and it shows as tray type).

The only other way is if, and only if, you are registering, in your records,
the serial number as a boxed processor. Is this the case?

Example:

Processor Details

AMD Athlon? 64 X2 Dual-Core Details

Processor AMD Athlon? 64 X2 Dual-Core

Model 4600+

Ordering P/N (Tray) ADA4600IAA5CU ----------------------à this is a boxed
processor and I have it on hand right now.

Ordering P/N (PIB) ADA4600CUBOX

Operating Mode 32/64

Stepping F2

Frequency 2400Mhz

HT Speed 2000

Voltage 1.30V/1.35V

Max Temp 55-70°C

Thermal Power 89W

L1 Cache 128KB x2

L2 Cache 1MB

CMOS Technology 90nm SOI

Socket Socket AM2